1. Introduction

At RENTWALA, safeguarding your privacy is our priority. This Privacy Policy explains how we manage your personal information in accordance with the Information Technology Act, 2000 ("IT Act") and other relevant laws. By using our services, you agree to the terms outlined herein. Please read this document carefully to understand your rights and our obligations.

2. Information We Collect

i. Personal Information

We collect personal information directly from users to enhance their experience. Examples include:

• Name: To identify and personalize user accounts.
• Contact Information: Including email addresses and phone numbers for account-related notifications and communication.

ii. Non-Personal Information

Collected automatically during usage, non-personal data helps us optimize our services. Examples include:

• Device and browser types.
• Geographic location through IP addresses.
• Usage statistics like session length and clicks.

iii. Sensitive Personal Data

Sensitive data, as defined under Section 43A of the IT Act, includes:

• Financial details (if applicable).
• Government-issued identification numbers.

3. How We Use Your Information

i. To Provide Services

Your data enables us to:

• Facilitate property searches, inquiries, and communication between buyers, sellers, tenants, and agents.
• Showcase relevant listings based on your preferences.
• Manage and maintain user accounts efficiently.
• Enable property posting and verification for owners/agents.

ii. For Administrative Purposes

We use your data to ensure the platform’s integrity and security by:

• Verifying user identities.
• Detecting and preventing fraudulent or malicious activities.
• Processing payment-related transactions, where applicable.

iii. Marketing and Communication

With your consent, we use your data to:

• Send promotional emails and offers tailored to your interests.
• Notify you about new features or updates.
• Conduct surveys to improve service quality and user experience.

4. Information Sharing and Disclosure

i. With Property Owners / Agents / Builders

When you express interest in a property (via call, message, or inquiry), your information may be shared with:

• Property owners
• Real estate agents
• Developers / builders

This enables them to contact you regarding the property.

ii. With Third-Party Service Providers

We work with trusted third-party providers for:

• Hosting and maintaining the platform.
• Analyzing usage patterns to improve services.
• Offering technical support.

iii. Legal Compliance

We may disclose information to legal authorities to comply with applicable laws, regulations, or court orders.

5. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy. When retention is no longer required, data is securely deleted or anonymized. Specific retention periods may apply based on regulatory requirements.

6. Your Rights

i. Right to Access

You can request access to the personal data we hold about you to verify its accuracy and relevance.

ii. Right to Correction

If you believe any of your information is incorrect or outdated, you can request corrections to ensure accuracy.

iii. Right to Withdraw Consent

You may withdraw your consent for data processing activities at any time. Note that withdrawing consent may impact your access to certain features.

iv. Right to Data Portability

We provide an option to download your personal data in a structured, machine-readable format to transfer to another service provider.

7. Security Measures

i. Technical Safeguards

Our technical measures include:

• Advanced encryption protocols.
• Firewalls and secure server environments.
• Regular vulnerability assessments and updates.

ii. Organizational Safeguards

We ensure limited access to sensitive data, conduct employee training on privacy practices, and perform internal audits regularly.

8. Cookies and Tracking Technologies

i. What Are Cookies?

Cookies are small files placed on your device to store preferences and enhance your browsing experience.

ii. Types of Cookies We Use

• Session Cookies: Temporary cookies that expire after your session ends.
• Persistent Cookies: Remain on your device for an extended period to remember preferences.
• Analytics Cookies: Help us understand usage trends to optimize the platform.

iii. Managing Cookies

You can adjust your browser settings to disable or delete cookies. However, this may limit some functionalities of the platform.

9. Cross-Border Data Transfers

If your data is transferred to servers outside your country, we ensure compliance with international standards and applicable data protection laws to safeguard your information.

10. Links to Third-Party Websites

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review external privacy policies before sharing information.

11. Indemnification

By using our platform, you agree to indemnify, defend, and hold harmless RENTWALA, its affiliates, officers, employees, agents, and partners from and against any and all claims, demands, causes of action, damages, liabilities, losses, costs, or expenses (including reasonable attorneys' fees and litigation costs), arising out of or related to:

• Your Misuse of the Platform - Any use of the platform that is inconsistent with its intended purpose or in violation of the terms outlined in this Privacy Policy or other applicable agreements.
• Violation of Laws or Regulations - Your breach of any applicable laws, regulations, or third-party rights while using the platform, including but not limited to data protection laws, intellectual property laws, or employment regulations.
• False, Inaccurate, or Misleading Information - Any content or information you provide on the platform that is false, inaccurate, or misleading, whether intentionally or unintentionally, leading to claims or disputes.
• Owners or Third-Party Disputes - Any disputes, grievances, or claims arising between you and an owner, or any other third party encountered through the platform, including property related issues, discrimination, or contractual disagreements.
• Unauthorized Access or Security Breaches - Any unauthorized access to your account or misuse of login credentials, resulting in security breaches, data loss, or damages to other users or third parties.
• Post-Termination Indemnification - Your obligations under this clause will survive the termination, deactivation, or closure of your account or cessation of use of the platform. This ensures that any liabilities arising from your prior use of the platform are not extinguished upon account closure.

11. Scope of Indemnification

This indemnification clause applies to claims arising from:

• Direct Actions: Misconduct or negligence directly attributable to your use of the platform.
• Third-Party Claims: Claims brought by employers, government authorities, or other third parties due to your actions or inactions.
• Platform Misuse: Violations such as unauthorized data scraping, hacking, or impersonation.

You agree to fully cooperate in the defense of any claim as requested by RENTWALA. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify users of significant changes through email or platform notifications. Continued use of the platform constitutes acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or feedback about this Privacy Policy, contact us:

• Email: support@rentwala.com
• Phone: +91 9151950526