Privacy Policy

1. INTRODUCTION

This privacy policy explains how Enexgen Diginfo Pvt. Ltd., which operates the Rentwala platform, collects, stores, and protects your personal data when you access or use our website and mobile application. Rentwala is a property platform that enables users to rent, buy, or sell residential and commercial properties.

We are committed to processing personal data responsibly, transparently, and in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), to the extent applicable and in force, and other applicable laws.

This Privacy Policy applies to property owners, tenants, buyers, sellers, brokers, property consultants, builders, developers, advertisers, registered users and visitors to the Rentwala Platform.

The DPDP framework is based on principles including lawful processing, transparency, purpose limitation, data minimisation, accuracy, storage limitation, security safeguards and accountability.

By accessing or using our platform, or by providing your personal data to us, you acknowledge that you have read and understood this privacy policy and consent to the processing of your personal data as described herein wherever consent is required as per applicable law.

2. WHO WE ARE

  • Rentwala is operated by : Enexgen Diginfo Private Limited.
  • Registered Address : 2/169, Vivek Khand, Gomti Nagar, Lucknow.
  • CIN : U78100UP2025PTC219167
  • Grievance Email : grievance@rentwala.com

This Privacy Policy applies when you:

  • Visit the Rentwala website.
  • Create or use a Rentwala account.
  • Search for properties.
  • List or advertise a property.
  • Contact a property owner, tenant, broker, developer or other advertiser.
  • Submit an enquiry or request a callback.
  • Use Rentwala's mobile application.
  • Communicate with Rentwala's customer-support team.
  • Participate in surveys, promotions or campaigns.
  • Use any other services or features offered through the Platform.

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked to or accessible through Rentwala. If you click on any such link and are redirected from Rentwala to a third-party website, application, platform, or service, your access to and use of such third-party platform is entirely at your own risk. Rentwala shall not be responsible or liable for any loss, damage, injury, financial loss, data loss, privacy breach, security incident, fraud, transaction, dispute, or any other direct or indirect consequence arising from or relating to your access to, use of, or interaction with any such third-party website, application, platform, product, or service.

3. PERSONAL DATA WE COLLECT

We collect personal data that you provide to us, information generated through your use of the platform

The type of information we collect depends on how you use Rentwala.

Information You Provide Directly

Account and profile information

When you register or create an account, we may collect:

  • Name.
  • Mobile number.
  • Email address
  • Username or account credentials.
  • Other information you choose to add to your profile.

4. COOKIES AND TRACKING TECHNOLOGIES

What Are Cookies?

Cookies are small files placed on your device to store preferences and enhance your browsing experience.

Types of Cookies We Use.
  • Session Cookies: Temporary cookies that expire after your session ends.
  • Persistent Cookies: Remain on your device for an extended period to remember preferences.
  • Analytics Cookies: Help us understand usage trends to optimize the platform.
Managing Cookies

You can adjust your browser settings to disable or delete cookies. However, this may limit some functionalities of the platform.

5. PROPERTY AND LISTING INFORMATION

If you list, advertise, or manage a property through Rentwala, we may collect:

  • Property address and location.
  • Property type.
  • Residential or commercial classification.
  • Property size and dimensions.
  • Number of rooms.
  • Rent, sale price or other pricing information.
  • Amenities and facilities.
  • Property descriptions.
  • Photographs.
  • Videos.
  • Floor plans.
  • Availability information.
  • Ownership or authorization information.
  • Information relating to the advertiser's authority to list the property.
  • Property-related documents where verification is required.

Please do not upload documents containing unnecessary personal information.

6. ENQUIRY INFORMATION

When you express interest in a property or service, we may collect:

  • Your name.
  • Mobile number.
  • Email address.
  • Property of interest.
  • Enquiry details.
  • Preferred location.
  • Budget or other preferences.
  • Messages or information submitted by you.
  • Date and time of the enquiry.

This enables them to contact you regarding the property.

7. HOW WE USE YOUR PERSONAL DATA

We may use your personal data for the following purposes.

Providing the Platform and Services

We may use your information to:

  • Create and maintain your account.
  • Authenticate users.
  • Publish and manage property listings.
  • Allow users to search for properties.
  • Facilitate property enquiries.
  • Connect property seekers with owners, brokers, agents, developers, and other advertisers.
  • Provide requested information.
  • Facilitate communication between users.
  • Provide property recommendations.
  • Process transactions and payments.
  • Provide customer support.
  • Provide property verification services./li>

8. PERSONALIZATION AND RECOMMENDATIONS

We may analyse your searches, preferences, location, and interactions with properties to provide:

  • Relevant property recommendations
  • Search results. Where permitted by applicable law and where required, based on your consent
  • Alerts
  • Suggestions
  • Personalized content

9. FRAUD PREVENTION AND SECURITY

We may process personal data to:

  • Detect suspicious activity.
  • Identify fraudulent listings.
  • Verify users.
  • Prevent scams.
  • Detect spam.
  • Protect accounts
  • Investigate security incidents.
  • Maintain Platform security.
  • Prevent unauthorized access.

10. CUSTOMER SUPPORT AND GRIEVANCE RESOLUTION

We may use your information to:

  • Respond to questions.
  • Resolve complaints.
  • Investigate disputes.
  • Process requests.
  • Respond to grievances.
  • Improve customer service.

11. HOW WE SHARE YOUR PERSONAL DATA

We do not sell your personal data for money. . However, we may share personal data in the circumstances described below.

A. Property owners, tenants, brokers and advertisers

When you express interest in a property or submit an enquiry, we may share relevant information with the property owner, advertiser, broker, developer or other party responsible for that property.

Depending on the service, this may include:

  • Name.
  • Phone number.
  • Email address.
  • Property of interest.
  • Enquiry details.
  • Other information necessary to respond to your request.

This sharing enables the relevant party to contact you regarding your enquiry.

12. THIRD-PARTY SERVICE PROVIDERS

We may engage third-party service providers to help us operate the Rentwala Platform. These may include providers involved in:

  • Cloud hosting.
  • Data storage.
  • Website infrastructure.
  • Payment processing.
  • SMS and OTP delivery.
  • Email delivery.
  • Customer support.
  • Analytics.
  • Advertising.
  • Fraud detection.
  • Property verification
  • Communication services.
  • Security.
  • Technical maintenance.

Such providers may access personal data only to the extent reasonably necessary to perform services for us and subject to appropriate contractual or other safeguards, where required.

13. LEGAL REQUIREMENTS

We may disclose personal data where reasonably necessary to:

  • Comply with applicable laws.
  • Respond to court orders, legal processes or lawful government requests.
  • Protect users or the public.
  • Investigate fraud or security incidents.
  • Establish, exercise, or defend legal rights.
  • Enforce our agreements and policies.

14. THIRD-PARTY ANALYTICS

We may use third-party technologies to understand Platform usage, measure advertising effectiveness, identify technical issues and improve our Services.

Depending on the technologies actually implemented, these may include services for:

  • Analytics.
  • Advertising.
  • Application performance monitoring.
  • Crash reporting.
  • Marketing.
  • Conversion measurement.

15. DATA SECURITY

We take reasonable technical, organizational, physical, and administrative measures designed to protect your personal data against:

  • Unauthorized access
  • Unauthorized disclosure
  • Loss
  • Misuse
  • Alteration.
  • Destruction
  • Accidental disclosure

Security measures may include:

  • Access controls.
  • Authentication mechanisms.
  • Encryption where appropriate.
  • Network security.
  • Monitoring.
  • Security testing.
  • Vulnerability assessments.
  • Employee training.
  • Vendor security controls.
  • Backup and recovery measures.

However, no transmission or storage method can be guaranteed to be completely secure. You are responsible for keeping your account credentials and OTPs confidential. Rentwala will never ask you to disclose your account password or OTP except through legitimate authentication processes.

16. MOBILE APPLICATION PERMISSIONS

If you use the Rentwala mobile application, the application may request certain permissions.

These may include:

  • Camera: To take photographs or videos for property listings.
  • Photos and videos: To allow you to upload property photographs or videos.
  • Location: To provide location-based property searches or recommendations, where applicable.
  • Notifications: To send property alerts, enquiry notifications, and important service communications.
  • Phone/Dialer: To facilitate calls between users and property advertisers, where applicable.

17. Changes/ Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify users of significant changes through email or platform notifications. Continued use of the platform constitutes acceptance of the revised policy.

*Updated on: 19/09/2026*

18. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, contact us:

  • Email: support@rentwala.com
  • Phone: +91 9151950526
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